Terms of Service

Lakaar is an independent software vendor (ISV) that configures, implements, and supports Twilio-based communication solutions for businesses. Our services may include, but are not limited to:

• Provisioning and configuring Twilio phone numbers and messaging channels
• Setting up SMS, voice, and WhatsApp communication workflows
• Deploying and training conversational AI agents
• Integrating Twilio Trust Hub and compliance tooling (A2P 10DLC, SHAKEN/STIR)
• Building customer profile and omnichannel conversation systems
• Ongoing monitoring, optimization, and support

The specific scope of services for each engagement is defined in a separate Statement of Work (SOW) or Service Agreement executed between Lakaar and the Client.

Our services are built on top of Twilio's platform and may incorporate other third-party APIs and services. You acknowledge that:

• Use of Twilio's products is subject to Twilio's Terms of Service and Acceptable Use Policy.
• You are responsible for maintaining your own Twilio account and accepting Twilio's terms directly. Lakaar may administer your account on your behalf only with your explicit authorization.
• Lakaar is not responsible for outages, policy changes, or pricing changes made by Twilio or any other third-party service provider.

As a Client, you agree to:

• Provide accurate and complete business information necessary for us to configure your communication systems.
• Ensure that all communications sent through systems we configure comply with applicable laws including the TCPA, CAN-SPAM Act, GDPR (where applicable), and any regulations governing your specific industry.
• Obtain all necessary consents from your customers prior to sending marketing messages, automated calls, or AI-generated responses.
• Maintain a compliant opt-out mechanism for all messaging channels.
• Notify Lakaar promptly of any changes to your business that may affect the configured systems.
• Not use the services for any unlawful, fraudulent, harassing, or abusive purpose.

Fees for Lakaar services are set forth in the applicable SOW or Service Agreement. Unless otherwise specified:

• Setup and implementation fees are due prior to or upon commencement of work, as specified in the SOW.
• Monthly retainer or support fees are billed in advance at the start of each billing period.
• Twilio usage fees (calls, messages, phone numbers) are billed directly by Twilio to your Twilio account and are separate from Lakaar's fees.
• Invoices are due within thirty (30) days of issuance. Late payments may incur interest at 1.5% per month.
• All fees are non-refundable except as expressly stated in the SOW.

Unless otherwise agreed in writing in a SOW:

• Lakaar retains ownership of all methodologies, tools, templates, and general-purpose code developed or used in delivering services.
• Client-specific configurations, custom scripts, and deliverables created solely for your engagement become your property upon receipt of full payment.
• You grant Lakaar a limited license to use your business name, logo, and materials solely to the extent required to configure and test your communication systems.

Both parties agree to keep confidential any non-public information disclosed during the engagement, including but not limited to business processes, customer data, pricing, and technical configurations. This obligation survives termination of the engagement for a period of three (3) years.

Lakaar will not sell, rent, or share your customer data or business information with third parties except as necessary to provide the services or as required by law.

Your use of our services is also governed by our Privacy Policy, which is incorporated herein by reference. You are responsible for ensuring that any customer data you provide to or process through Lakaar-configured systems is done so in compliance with applicable privacy laws.

Lakaar warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.

EXCEPT AS EXPRESSLY SET FORTH ABOVE, THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. LAKAAR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC BUSINESS OUTCOME WILL BE ACHIEVED. AI-GENERATED RESPONSES ARE NOT GUARANTEED TO BE ACCURATE AND SHOULD BE REVIEWED BY YOUR TEAM FOR CRITICAL COMMUNICATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAKAAR'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO LAKAAR IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL LAKAAR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

You agree to indemnify, defend, and hold harmless Lakaar and its officers, employees, and contractors from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your violation of any applicable law or regulation; (c) your use or misuse of the services; or (d) any claim that your business's communications infringed the rights of a third party.

These Terms remain in effect for the duration of your engagement with Lakaar. Either party may terminate for convenience with thirty (30) days written notice. Either party may terminate immediately for material breach if the breach is not cured within ten (10) days of written notice.

Upon termination, we will provide you with reasonable access to export your data and configurations for a period of thirty (30) days.

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles. Any disputes shall be resolved exclusively in the state or federal courts located in San Francisco County, California.

We may update these Terms from time to time. We will notify active Clients of material changes via email at least thirty (30) days before the changes take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

If you have questions about these Terms, please contact us at: