Lakaar
Twilio Independent Software Vendor

Every channel. One conversation.

We set up AI-powered communication systems for small and medium businesses — connecting voice, SMS, and WhatsApp into a single seamless thread, with agents that remember every customer and every conversation.

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SMSVoiceWhatsApp→ unified in one AI thread

What We Set Up For You

Everything your business needs to talk to customers

We handle the full Twilio stack — from phone number provisioning to AI agent training — so you can focus on your customers.

Voice Calls

Intelligent inbound and outbound voice with AI agents that know your customers and your business.

SMS Messaging

Two-way text conversations that stay in sync with every other channel the customer has used.

WhatsApp Business

Reach customers where they already are. Rich media, quick replies, and full conversation history.

Conversational AI

Friendly, context-aware AI agents that handle FAQs, bookings, and follow-ups around the clock.

Phone Trust Hub

Stay compliant with Twilio's Trust Hub — verified sender identity, A2P 10DLC registration, and SHAKEN/STIR.

Omnichannel Threading

A single conversation ID follows the customer across voice, SMS, and WhatsApp — no context lost on channel switch.

Customer Profiles

Persistent profiles store preferences, history, and key facts so every interaction feels personal.

Business Knowledge Base

Feed your AI agent your FAQs, pricing, policies, and product catalog so it always answers accurately.

Industry Scenarios

See it in action

Real conversation flows across real industries — showing how a unified thread and customer memory changes every interaction.

The Civic she's been waiting for — finally available

Sarah has been in the system for over a year. When she texts about the new Civic, the AI already knows her name, her preferences, and that she's been on the waitlist. No re-introduction needed.

SC

Sarah Chen

Customer since March 2023

Known customer

Traits

Color: Gray / silverBrand: Honda onlyTrim: SportMust-haves: Wireless CarPlay, sport wheelsPriority: Monthly paymentsAvailability: Weekdays

Events

  • Test drove 2023 Accord Sport

    8 months ago

  • Asked about Civic Sport availability

    5 months ago

  • Confirmed budget ~$30k

    5 months ago

  • Added to Civic Sport waitlist

    4 months ago

Conversation Summaries

  • Outbound call following a scheduled test drive of the 2023 Accord Sport. Customer enjoyed the drive but strongly prefers the Civic body style. Explicitly stated three non-negotiables: Sport trim, sport wheels, and wireless CarPlay. Commutes weekdays, prioritizes monthly payment over sticker price. No matching inventory at the time.

    8 months ago

This profile was loaded by the AI agent before responding — enabling it to greet the customer by name and reference their history.

Conversation Thread — Sarah Chen

Press → to start the conversation

0 / 8
Waitlisted customers re-engaged instantly
Photos delivered over Web Chat automatically
Test drive booked without staff involvement

The Process

From zero to omnichannel in weeks

No internal IT team required. We handle everything end-to-end.

1

Discovery Call

We learn your business — your customers, your team's workflow, the questions you get asked most, and the outcomes you want to automate.

2

Build & Configure

We provision your Twilio numbers, configure Trust Hub compliance, connect all channels, and train your AI agent on your business knowledge.

3

Launch & Test

You test every scenario with us before go-live. We validate that the AI handles edge cases gracefully and escalates to humans when needed.

4

Ongoing Support

We monitor your system, refine the agent based on real conversations, and add new channels or workflows as your business grows.

Platform Architecture

How it all connects

Every channel feeds a single thread. Every conversation builds a richer profile. When the AI responds, it draws on both — giving every customer a personalized, knowledgeable answer over any channel.

Customer touchpointsChannel inputWebsite trackingProfile hydrationKnowledge retrieval (RAG)

Animated edges show live data flow. Hover the icon on Traits or Events to see more examples.

Ready to transform how your business communicates?

Book a free 30-minute discovery call. We'll walk through your current setup, map out the channels that matter most to your customers, and show you what an omnichannel AI system would look like for your specific business.

Email UsBook a Discovery Call

No contracts, no commitment. Just a conversation.