Lakaar
Twilio Independent Software Vendor

Every customer, remembered.

Lakaar builds AI agents that answer from your own content, pick up where the last conversation left off, and hand off to your team with full context, whether your customers are hotel guests, policyholders or car buyers. One memory across voice, SMS, WhatsApp, web chat and email.

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SMSVoiceWhatsAppWeb ChatEmail→ unified in one AI thread

Built for your industry

One platform, shaped to how your customers talk

Every Lakaar agent shares the same core: it answers from your content, remembers each customer across every channel, and hands off to your team without making anyone start over.

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Hospitality & destinations

The concierge that remembers every guest.

Itineraries by text, WhatsApp or phone, in the guest's language, and a warm welcome back next season.

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Insurance

The agent that knows the policy and the policyholder.

Coverage answers on the first ring, quotes followed up before they go cold, and handoffs with full context.

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What We Set Up For You

Everything your business needs to talk to customers

We handle the full Twilio stack — from phone number provisioning to AI agent training — so you can focus on your customers.

Voice Calls

Intelligent inbound and outbound voice with AI agents that know your customers and your business.

SMS Messaging

Two-way text conversations that stay in sync with every other channel the customer has used.

WhatsApp Business

Reach customers where they already are. Rich media, quick replies, and full conversation history.

Web Chat

Embed a live chat widget on your website. Conversations sync with every other channel in real time.

Email

Automated and agent-driven email that shares context with every other channel — no more disconnected inboxes.

Conversational AI

Friendly, context-aware AI agents that handle FAQs, bookings, and follow-ups around the clock.

Phone Trust Hub

Stay compliant with Twilio's Trust Hub — verified sender identity, A2P 10DLC registration, and SHAKEN/STIR.

Omnichannel Threading

A single conversation ID follows the customer across voice, SMS, WhatsApp, web chat, and email — no context lost on channel switch.

Customer Profiles

Persistent profiles store preferences, history, and key facts so every interaction feels personal.

Business Knowledge Base

Feed your AI agent your FAQs, pricing, policies, and product catalog so it always answers accurately.

The Process

From zero to omnichannel in weeks

No internal IT team required. We handle everything end-to-end.

1

Discovery Call

We learn your business — your customers, your team's workflow, the questions you get asked most, and the outcomes you want to automate.

2

Build & Configure

We provision your Twilio numbers, configure Trust Hub compliance, connect all channels, and train your AI agent on your business knowledge.

3

Launch & Test

You test every scenario with us before go-live. We validate that the AI handles edge cases gracefully and escalates to humans when needed.

4

Ongoing Support

We monitor your system, refine the agent based on real conversations, and add new channels or workflows as your business grows.

Platform Architecture

How it all connects

Every channel feeds a single thread. Every conversation builds a richer profile. When the AI responds, it draws on both — giving every customer a personalized, knowledgeable answer over any channel.

Customer touchpointsChannel inputWebsite trackingProfile hydrationKnowledge retrieval (RAG)

Animated edges show live data flow. Hover the icon on Traits or Events to see more examples.

Ready to transform how your business communicates?

Book a free 30-minute discovery call. We'll walk through your current setup, map out the channels that matter most to your customers, and show you what an omnichannel AI system would look like for your specific business.

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No contracts, no commitment. Just a conversation.