Lakaar

Text & voice concierge for destinations

The concierge that remembers every guest.

Lakaar plans trips with your visitors by text, WhatsApp or phone. It answers from your own content, reminds them what's next, and remembers them when they come back.

Book a demoSee how it works
lYour destination's concierge

We're coming for spring break with two kids, 7 and 11. What would they love?

Kids that age love the aquarium and the view from the observation tower. Want me to build a three-day plan?

Yes! And what if it rains?

Added rainy-day backups: the science museum and the wax museum. Your plan is saved. Ask me anytime.

One year later

Welcome back, Mariana! The kids loved the aquarium. Now that Sofía's 12, want something more adventurous?

The problem

Every conversation with a visitor starts over.

Quizzes and forms

They capture what a visitor wants, then the next conversation has no idea it happened.

Guides and PDFs

Beautiful, but one-way. A family with a question about Tuesday can't ask them anything.

Inboxes and phone lines

A big group booking and a quick question wait in the same line, and nobody remembers last year's visit.

How it works

One family, one trip, one memory.

Follow a family from the first question to their next visit. Every step uses the same saved profile.

Planning

They build an itinerary together

What would two kids, 7 and 11, love?

Suggestions come only from your content. The plan is saved to the family's profile.

Night before

A reminder, with a backup

Tomorrow: the tower at 10, then the aquarium. Rain? The science museum is plan B.

Sent only to guests who opt in.

On the day

“What's on today?”

Today: the tower, and after lunch, the aquarium. The parade downtown starts at 4.

Answered from the saved plan, plus events on their dates.

Next year

Welcomed back by name

¡Bienvenidos de nuevo! Sofía ya tiene 12. ¿Algo más aventurero este año?

It remembers the kids, what they loved, and that the family prefers Spanish.

Mariana's family and these conversations are illustrative examples.

Why text

People read texts, answer them, and decide in their own language.

90%

of texts are read within three minutes of arriving.

Sakari, SMS statistics 2025–2026
77%

of texts get a reply within ten minutes, more than three times faster than email.

Sakari, SMS statistics 2025–2026
5% → 25–95%

Raising customer retention by 5% raises profits by 25% to 95%.

Bain & Company, via Harvard Business Review
76%

of shoppers prefer to buy with information in their native language.

CSA Research, 8,709 consumers in 29 countries
40%

will never buy from a website in another language.

CSA Research, same survey
24/7

Your concierge answers at 9 p.m. on a Sunday, when families actually plan trips.

What you get

Everything a great front desk does, by text.

Remembers every guest

Kids' ages, favorite stops, past trips and preferences, saved after every conversation.

Answers from your content

Your events, hours, attractions and offers. Nothing made up, nothing off-brand.

Any language

A guest asks once for Spanish, and every reply after that comes in Spanish.

Text, WhatsApp and voice

One memory across every channel, so a call picks up where a text left off.

Reminders and suggestions

Night-before plans and events on their dates, sent only with the guest's opt-in.

Hands off to your team

Group bookings and VIP requests go straight to a person, with the full context attached.

Who it's for

Built for places people come back to.

Tourism boards & visitor bureausAttractions & theme parksHotels & resortsCasinos & entertainment venuesSpas & wellness destinationsEvent venues

Start small

A pilot on your own content.

  1. Load your content

    Events calendar, attractions, hours and offers.

  2. Add one number

    A number you already promote, for text and voice.

  3. Run it for a season

    Read real guest conversations together as they happen.

  4. Measure what matters

    Questions answered, repeat guests, and leads handed to your team.

See your concierge in action.

We'll set up a demo on your own content and walk you through it.

Book a demo